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What should I do if my password or username fails to work?
Passwords and usernames are case-sensitive. Please check to make sure that you entered your password using the correct lower- and upper-case letters or keys. If problem persists, please call our Technical Support Unit at (632) 898-7589. An ABCSI officer will be available to attend to your queries Mondays to Fridays, from 8:30 am to 5:30 pm.
How do I change my password?
You can change your password in the change password section of our website.
What happens if I forget my password? How can I obtain a new one?
You can use the 'Forgot Password?' feature. This is found in the log in box, below the 'Go Trade', 'View Account', 'Change Profile' buttons. You will be asked to supply answers to several challenge questions. If you successfully answer these, your password will be sent to your email address that you provided us during the initial registration process or during the Change Profile procedure.
Is your online trading facility safe and secure? What measures have you put in place to safeguard my transactions and information?
The security of your account and transaction information is of paramount importance to us. We continually evaluate the Internet systems, services, and software used in our operations to ensure that they meet the highest standards of security. We use sophisticated technology to provide what we believe to be among the most advanced security measures currently available. All online transactions are encrypted and are routed from the Internet server through a "firewall" that limits access to the online trading server. We use 128-bit encryption protection through Secure Socket Layer (SSL) to ensure that transmissions to and from our online trading site are protected against unauthorized access or intrusion. Moreover, when you initially open an account with us, you will be the one to key in your preferred username and password that will allow you access to the online trading site. Without this online username and password combination, access to the trading site will not be permitted. Once our system accepts your user id and password combination, no one else will have knowledge of it, not even us. For your protection, under no circumstances should you divulge your user id and password combination to anyone. You should also change your password periodically or as soon as you believe that it has been compromised.
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